Our Promise
Everything we sell is baked fresh, and we stand behind it. If something about your order isn't right — wrong item, missing item, or a quality problem — tell us within 24 hours of pickup and we'll make it right with a remake, a replacement, or a refund.
Online Pickup Orders
- •Need to cancel? Call the store you ordered from before your pickup time and we'll cancel and refund in full, as long as preparation hasn't already begun.
- •Orders that have already been prepared, or that are not picked up, are made fresh to order and cannot be restocked — these are handled case-by-case, so please call us as early as you can.
- •Please check your order at pickup. Wrong or missing items are fixed on the spot or refunded.
Whole & Custom Cakes
- •Cancellations made at least 24 hours before the scheduled pickup time receive a full refund.
- •Inside 24 hours, baking is usually already underway — we'll do our best, and where a refund isn't possible we can offer store credit at our discretion.
- •Handcrafted decorations can vary slightly from reference photos; minor variations aren't grounds for a refund.
How Refunds Are Issued
- •Refunds for online payments are issued to the original card (including Apple Pay / Google Pay), processed securely through Clover.
- •Refunds usually appear on your statement within 5–10 business days, depending on your bank.
How to Reach Us
- •Montclair: (973) 707-2658
- •Ridgewood: (201) 389-6333
- •Email: admin@sweetkitchenbakery.com — include your order number (it's on your confirmation email and the tracking page).